1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a shipping confirmation email once your order has been dispatched.
• Processing times may increase during sales or peak seasons.

2. Shipping Time

• Standard Shipping: 5–10 business days
• Express Shipping: 3–5 business days
• Remote Locations: 7–12 business days

3. Shipping Charges

Shipping costs are calculated during checkout based on your delivery location.

• Free shipping promotions may apply during special offers.
• Shipping charges are non-refundable once the order has been dispatched.
• Additional delivery fees from courier companies may apply in certain locations.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

• Use the tracking link to monitor delivery progress.
• Tracking information may take 24 hours to update.
• If you experience tracking issues, contact our support team.

5. Incorrect Shipping Address

• We are not responsible for orders delivered to incorrect addresses provided by customers.
• If the package is returned due to an incorrect address, additional shipping fees may apply.
• Orders cannot be modified once they have been shipped.

6. Delayed or Lost Packages

• If your package is delayed beyond the estimated delivery time, contact us.
• If the courier confirms the package is lost, we will arrange a replacement or refund.
• Investigations with courier companies may take 3–7 business days.

7. Damaged Packages

• If the product arrives damaged, contact us within 48 hours.
• Provide your order number and unboxing video.
• Our support team will review the claim and provide a resolution.

8. International Shipping

• International shipping availability depends on your location.
• Customs duties or taxes may apply according to your country.
• These charges are the responsibility of the customer.